Refund Policy

Roni Lead Solutions
Last Updated: 01/02/2026

At Roni Lead Solutions, client satisfaction is our top priority.
We aim to deliver high-quality B2B lead generation and research services with accuracy, transparency, and professionalism.
This Refund Policy explains how refunds and replacements are handled.

1. Digital Service Nature

All services provided by Roni Lead Solutions are:

  • Custom research-based
  • Digitally delivered
  • Time and effort intensive
Because of this, once work has been completed and delivered, refunds are generally not applicable.

2. Our Quality Commitment

We are committed to providing:

  • ✅ Targeted and accurate lead lists
  • ✅ Professional data research
  • ✅ Verified business contact information
  • ✅ Client-focused service support

If any issue arises, we always work toward a fair solution.

3. Refund Eligibility

Refunds may only be considered under the following conditions:

  • The project was not delivered as agreed
  • Major requirements were not met due to our error
  • The service was not completed or delivered

Refund requests must be submitted within 7 days of the delivery date.

4. Non-Refundable Situations

Refunds are not provided in cases where:

  • Work has already been successfully delivered
  • Client changes requirements after delivery
  • Outreach campaigns do not generate expected results
  • Email bounce rates occur due to external factors
  • The client misuses or mishandles the provided data

Lead generation success also depends on the client’s offer, outreach strategy, and follow-up process.

5. Replacement Guarantee (Buyer-Friendly)

Instead of refunds, we proudly offer:

  • ✅ Free replacements for leads that do not match agreed criteria
  • ✅ Minor revisions to ensure satisfaction

Replacement requests must be made within 7 days after delivery.

6. Cancellation Policy

If a client cancels a project:

  • Before work has started → Full refund may be possible
  • After work has started → Refund will depend on progress and time invested

Each case is reviewed fairly.

7. Dispute Resolution

We believe in long-term partnerships and professional communication.
If you experience any concerns:

  • Contact us immediately
  • We will respond promptly
  • We will work together to resolve the issue professionally
8. Contact Us

For refund or replacement requests, please contact:
Roni Lead Solutions
📧 Email: roni.islamwork@gmail.com
🌐 Website: ronileadsolutions.com